Any legally capable adult can book on our platform. Each activity includes recommendations about the necessary physical activity
(1: little effort to provide, 2: moderate effort, 3: intense effort) and the minimum age. Please note that vehicles used by local providers are unfortunately not suitable for transporting persons with reduced mobility.
You may be eligible to receive a full or partial refund depending upon:
The reason for your cancellation
The number of days prior to the start of the tour your cancellation request is received by Customer Support
The amount of non-refundable upfront costs that the guide-partner incurred as a result of preparing for your tour
The cancellation policy option you chose at the time of booking.
If you need to cancel, please contact Customer Support.
The first payment is directly performed on a secure payment gateway (which offers highly secure payment environment). We have no access to your credit or debit card’s data. Data is encrypted and only the payment gateway holds it for the purposes of the transaction.
In this condition please contact Customer Support.
No. We only accept bookings made by using the online booking platform.
If you wish to change the date chosen for your reservation after having received the email confirming it, you must contact us by replying to this email and indicate the new desired date.
If the provider is already busy on that date, you can keep the original date or cancel your reservation (please see this question: “What should I do to cancel a reservation?”).
Please note: the modification request is not possible less than 72 hours before the beginning of the activity or service.
Provider’s contact details (phone number and, when applicable, the address of the meeting place) are communicated in the reminders that you get by e-mail regarding your reservation. The first one is sent 5 days before the activity or service, while the second one is sent 2 days before. If your reservation was made less than 5 days in advance, you will only get the second one.