FAQs

We always do our best to prioritize local providers having founded their businesses without foreign investments to guarantee that your money will remain in the country and will help the local population.

This is rare. However, if you do not immediately see your guide at the start of your tour, Check: Are you at the correct meeting location? If answer is Yes then lease call the guide on his/her mobile phone (see the booking confirmation for the phone number). or call our 24-hour TravelBee hotline.

You must please contact us by including your booking number as soon as possible so that we can, if possible, arrange an alternative. If this is not possible or if the alternative does not suit you, your reservation will be cancelled, and the first payment will be refunded. We will take the necessary measures to ensure that this unfortunate event does not happen again.

Your safety and security is the paramount concern of both your private guide-partner and TravelBee.com.my If you feel unsafe, communicate your concerns to your guide-partner immediately. You have the right to stop the tour at any time. At your request, your guide-partner will return you to the agreed ending point by the transportation method(s) set out in the tour description.

You may be eligible to receive a full or partial refund depending upon: The reason for your cancellation The number of days prior to the start of the tour your cancellation request is received by Customer Support The amount of non-refundable upfront costs that the guide-partner incurred as a result of preparing for your tour The cancellation policy option you chose at the time of booking.

If you need to cancel, please contact Customer Support.

The first payment is directly performed on a secure payment gateway (which offers highly secure payment environment). We have no access to your credit or debit card’s data. Data is encrypted and only the payment gateway holds it for the purposes of the transaction.

In this condition please contact Customer Support.

No. We only accept bookings made by using the online booking platform.

If you wish to change the date chosen for your reservation after having received the email confirming it, you must contact us by replying to this email and indicate the new desired date. If the provider is already busy on that date, you can keep the original date or cancel your reservation (please see this question: “What should I do to cancel a reservation?”). Please note: the modification request is not possible less than 72 hours before the beginning of the activity or service.

Provider’s contact details (phone number and, when applicable, the address of the meeting place) are communicated in the reminders that you get by e-mail regarding your reservation. The first one is sent 5 days before the activity or service, while the second one is sent 2 days before. If your reservation was made less than 5 days in advance, you will only get the second one.